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Privacy Policy

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Effective Date: March 8, 2026

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1. Our Business Details

UCS Multifamily Address:  5008 W. Linebaugh Ave. Suite 32-34 Tampa, FL 333624

Phone: 813-252-8435 Email: Universal@UCSmultifamily.com

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2. Scope of Policy

This Privacy Policy describes how UCS Multifamily collects, uses, and protects information when you interact with our website, services, and communication channels, including SMS text messaging.

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3. Text Messaging (SMS) Compliance

We use SMS text messaging to communicate with our customers. By providing your phone number and opting into our messaging program, you agree to the following:

  • What You Can Expect: We send text messages related to our services, which may include appointment reminders, service updates, invoice notifications, and occasional promotional offers. You can expect to receive messages on an [e.g., as-needed/occasional/weekly] basis.

  • Opting Out: You may opt out of text messaging at any time. Simply reply STOP to any text message you receive from us. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

  • Getting Help: If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or contact us directly at [Insert Business Email or Phone Number].

  • Message and Data Rates: Message and data rates may apply for any messages sent to you from us and to us from you.

  • Carriers: Carriers are not liable for delayed or undelivered messages.

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4. Information We Collect

We collect personal information that you provide to us directly, such as:

  • Contact Information: Your name, phone number, and email address.

  • Service History: Details regarding the services we have performed for you.

  • Communication Data: Information provided during your interactions with us, including text messages, emails, or phone conversations.

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5. How We Use Your Information

We use your information to:

  • Provide the services you have requested.

  • Send you important updates, appointment reminders, and invoices.

  • Respond to your customer support inquiries.

  • Improve our service offerings and manage your account.

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6. Data Protection and Security

We take the security of your information seriously. We implement industry-standard administrative, technical, and physical safeguards to protect your personal data from unauthorized access, loss, or misuse. Access to your information is restricted to authorized personnel who require it to perform their job duties.

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7. Third-Party Sharing

We do not sell your personal information. We may share your information with trusted third-party service providers (such as payment processors, scheduling software, or CRM platforms) only to the extent necessary to fulfill our business operations and provide services to you. These partners are required to maintain the confidentiality of your information and are prohibited from using it for any other purpose.

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8. Your Rights

You have the right to:

  • Access the information we have on file for you.

  • Request updates or corrections to your information.

  • Request that we delete your personal information from our records (subject to legal or operational record-keeping requirements).

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To exercise these rights, please contact us at Universal@UCSmultifamily.com.

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9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.

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